We want happy customers.  Take a look at these guidelines and contact us today.

  • Contact us within 7 days of receipt of your item.

  • Take a photo of your item and send it to us in an e-mail.

  • Describe the reason for your request.

Why only 7 days?  The matter of unsatisfaction is of deep concern to us, we get the whole team together to identify your issue and apply corrective action!  Because of multiple vendors involved to create your unique item, anything outside of 7 days becomes untraceable.

Returns and Refunds Policy

Thank you for shopping at 3DTransformations.

Please read this policy carefully. This is the Return and Refund Policy of 3DTransformations. Let it be know that the use of the term item or the term product is one in the same.

Digital products

Due to the nature of digital items or products, we do not issue refunds once the order is confirmed and the product is sent.

Digital products include but are not limited to:

  • Downloads
  • 3D models
  • Texture maps/UV
  • Photos

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@3dtransformations.com

Warranty – 3D Print

3DTransformations does not give any warranty about the 3D Print themselves and does not guarantee that the 3D Print will be fit for any particular purposes. Please inspect the 3D Print upon receipt. If the 3D Print is faulty when you received it and you believe you are entitled to a replacement in accordance with this warranty, please contact us within 7 days after receipt of the 3D Print. Such warranty claim can be made only within 7 days after receipt of the item by you. Do not return the item unless we require you to do so. We reserve the right to condition any replacement or refund on the return of items. We will confirm whether you are entitled to a replacement or refund. We reserve the right to condition your receipt of a replacement or refund on you providing us with photographs that we deem necessary to evaluate your claim. Transportation costs in respect of a faulty product will be borne by us. If we do not receive any notice within the provided 7 days we will assume that all items meets your specifications and performance requirements.

You release us from all liability for you having acquired or not acquired content through our services. We make no representations concerning any content contained in or accessed through our services, and we will not be responsible or liable for the accuracy, copyright compliance, or legality of material or content contained in or accessed through our services.

THE SERVICES AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WE, AND OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

PLEASE NOTE THAT, UNLESS OTHERWISE STATED IN THE DESCRIPTION FOR A SPECIFIC MATERIAL, THE MATERIALS USED FOR MANUFACTURING THE 3D PRINTS MAKE THE 3D PRINTS SUITABLE ONLY FOR DECORATIVE PURPOSES AND THEY ARE NOT SUITED FOR ANY OTHER PURPOSE. THE 3D PRINTS ARE NOT SUITED TO BE USED AS TOYS, OR TO BE GIVEN TO CHILDREN. THE 3D PRINTS SHOULD NOT COME IN CONTACT WITH ELECTRICITY OR FOOD OR LIQUIDS AND SHOULD BE KEPT AWAY FROM HEAT.

Without limiting the generality of the foregoing, we assume no responsibility or liability for the selection of materials. You maintain sole legal responsibility for the selection of materials that fit the requirements of your specifications and performance of the 3D Print.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@3dtransformations.com